LM
Lloyd M
1 reviews | Active since Nov 2011
08 Jan 2024, 09:43
Dishwasher not fixed
My hisense dishwasher stopped draining water and started tripping plugs, I reported to Hisense on the 7th of December and a technician only came on the 28th to replace the parts but it still tripped plugs. He said he will order another part and till today I haven’t heard anything from them, when I called Hisense they tell me that the job card is closed because it shows that the dishwasher was fixed. The technicians are subcontractors to hisense and Hisense didn’t even bother to call me and find out if everything is fixed to my satisfaction.
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Replies (1)Hisense's replyOfficial
07 Feb 2024, 07:49 Dear [ Lloyd N Mtebule ],
Thank you for bringing the issues with your HISENSE product to our attention. We apologize for the inconvenience caused and understand your frustration. Your complaint is under investigation, and we're working to resolve it swiftly. Your patience is appreciated, and we'll keep you updated on the progress.
Complaint reference: ***
Best regards,
TPN
HISENSE Customer Service Team
Thank you for bringing the issues with your HISENSE product to our attention. We apologize for the inconvenience caused and understand your frustration. Your complaint is under investigation, and we're working to resolve it swiftly. Your patience is appreciated, and we'll keep you updated on the progress.
Complaint reference: ***
Best regards,
TPN
HISENSE Customer Service Team
Best regards,
Hisense's reply07 Feb 2024, 07:49
Official
Dear [ Lloyd N Mtebule ],
Thank you for bringing the issues with your HISENSE product to our attention. We apologize for the inconvenience caused and understand your frustration. Your complaint is under investigation, and we're working to resolve it swiftly. Your patience is appreciated, and we'll keep you updated on the progress.
Complaint reference: ***
Best regards,
TPN
HISENSE Customer Service Team
Thank you for bringing the issues with your HISENSE product to our attention. We apologize for the inconvenience caused and understand your frustration. Your complaint is under investigation, and we're working to resolve it swiftly. Your patience is appreciated, and we'll keep you updated on the progress.
Complaint reference: ***
Best regards,
TPN
HISENSE Customer Service Team
Best regards,
