DS
Ditebogo S

1 reviews | Active since Mar 2020

28 Mar 2023, 13:44

Dishonest and ***** Hisense technician, and Bad Hisense repair service

I bought a Hisense washing machine from Makro and it stopped working within six months(Giving F05 error) still under warranty. I reported the issue to the store in January 2023 and the store escalated the issue to Hisense. A technician was sent out to my house to look at the matter by Hisense, but he could not resolve the issue. There has been many back and forth between me, technician and Hisense regarding the issue up until today it is not resolved and Hisense refuse to take any responsibility based on lies they got from their technician. The technician **** and provided Hisense with false and misleading information as he could not resolve the issue and as a result my warranty was cancelled by Hisense. He manufactured evidence as proof which does not make any sense however ironically Hisense believe that story. MY ADVISE TO ANYONE READING THIS IS DO NOT ALLOW ANY OF THE HISENSE TECHNICIANS TO ATTEND TO YOUR REPAIR IF YOU ARE NOT PRESENT AND MAKE SURE YOU HAVE PICTURES AND RECORDS OF EVERYTHING. THE LIE THAT SOME OF THEIR TECHNICIANS TELL WILL SHOCK YOU.I HAVE FIRST HAND EXPERIENCE ON THIS. I AM NEVER EVER BUYING ANY HISENSE PRODUCT.

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Replies (2)
Hisense
Hisense's reply28 Mar 2023, 13:58
Official
 Good day Ditebogo Setshedi

Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused, using the ticket number provided Thuli is handling your complaint & we will send her a request to get back to you urgently.

Kind regards
Hisense SA 
DS
Ditebogo S's update29 Mar 2023, 12:05
Reviewer Update
Hisense, a day later and still no feedback from Thuli regarding my emails. Again, this is an example of an appalling after sale service I have been subjected to regarding my washing machine issue from January to date. Very very bad service.