DISGUSTING SERVICE FROM HiSense

My HiSense fridge has been broken for almost 2 weeks even after numerous times reaching out to them via emails and calls I am not finding justice at all, have lost a lot of money from having to throw away perishable food that were spoilt. The technician has came twice and failed to fix the fridge I asked for a refund or replacement of the fridge I'm told my fridge hasn't broken down enough, mind you this was the third attempt trying to fix this damn fridge. May I please get assistance this is the job no ***. I have kids who can't carry a decent lunch box for two weeks now cause of this unreliable brand and service they giving to me. The fridge is only just over two years and I am being treated like I bought the fridge second hand. MAY I PLEASE GET A REFUND THEY REFUSED ME ON THURSDAY THE 30TH AFTER PRE APPROVING IT AND CANCELING IT LAST MINUTE BEING TOLD THE FRIDGE MUST BREAK DOWN MULTIPLE TIMES BEFORE BEING ASSISTED... GUESS WHAT YOUR FRIDGE IS STILL NOT WORKING AMD THIS IS THE THIRD TIME I AM COMPLAINING ABOUT YOUR PRODUCT. HOPE THIS TICKS YOUR CRITERIA OF MULTIPLE TIMES