Disgusting service. Day light *******.

I have been told that Hisense will not take my brand new fridge as a return even though it is clearly faulty, I was told by the support staff that it is an end of life model and they don’t want to return it even though there is 4 year full warranty on the product, I must have repairs even though I have had issues from day 1 and I reported the issue with 10 days, how can I accept repairs on a brand new out of the box product? This is unacceptable. This is day light ******* I am a long time Hisense supporter but in light of this I do not know if I will support this brand going forward. Buyer beware of Hisense products.