Disgusting service and technicians are clueless

<p>I first logged a service query on the 18/11/2016, an e-mail reply was only sent on the 09/01/2017, asking what the fault was. i explained the problem of my dvd player giving a bad signal when connected. I still did not get a response. I e-mailed a second request on the 13/001/2017, and received a reply on the 17/01/2017, with ref ********** 79. A technician then came out, plugged my dvd in and said the problem is the dvd player and not the TV. We then went and purchased a new dvd player, and amazingly the same problem, it gave a bad signal. I logged a query again on the 23/01/2017, receiving a new ref number ********** 80, and still no technician, until I phoned Hisense to complain. i was told a technician named Mike would contact me, which he did, but never seems to come out to assist me. then phoned Hisense again, and no follow up from them until this morning, 24/04/2017 a technician Joe, comes to my house and yet again, says its my DVD player. I phone Hisense and speak to Lushay their customer care agent, who cannot give me answers I'm looking for except that they cannot replace my Tv, because it is outside the 6 motnh warranty. Does it really take 6 months to sort out a cable connection???? I WILL NEVER PURCAHSE ANY HISENSE PRODUCT AGAIN. THEIR SERVICE ALL APORUND IS TERRIBLE.</p>