LG
Leigh G
1 reviews | Active since Jul 2019
26 Jan 2022, 16:58
DISGUSTING SERVICE!!
I bought a new fridge in October 2021, more than a week ago it stopped cooling and reported the fault to Homechoice,who told me a technician from Hisense will be sent to check the problem, to date not a single call from a technician. I called yesterday, still no response. Your customer service is disgusting to say the least. It's a great inconvenience to be without a fridge
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Replies (3)LG
Leigh G's updateReviewer Update
27 Jan 2022, 18:04Your staff really know how to make fools out of grown people. I called the Hisense Customer Care at 16:10 because I wanted to know when the technician will be sent, I was told he is just finishin up another job and then he will come to my house, I am still waiting.....
LG
Leigh G's update27 Jan 2022, 18:04
Reviewer Update
Your staff really know how to make fools out of grown people. I called the Hisense Customer Care at 16:10 because I wanted to know when the technician will be sent, I was told he is just finishin up another job and then he will come to my house, I am still waiting.....
Hisense's replyOfficial
04 Feb 2022, 14:51Good Day Leigh,
Thank you for your review,
We apologize for the inconvenience caused, the service provider has advised that your unit has been repiared.
Kind regards
Hisense Customer Support
Thank you for your review,
We apologize for the inconvenience caused, the service provider has advised that your unit has been repiared.
Kind regards
Hisense Customer Support
Hisense's reply04 Feb 2022, 14:51
Official
Good Day Leigh,
Thank you for your review,
We apologize for the inconvenience caused, the service provider has advised that your unit has been repiared.
Kind regards
Hisense Customer Support
Thank you for your review,
We apologize for the inconvenience caused, the service provider has advised that your unit has been repiared.
Kind regards
Hisense Customer Support
LG
Leigh G's updateReviewer Update
07 Feb 2022, 08:34I don't know who told you that, the top part of my fridge is still not cooling. I will call the technician back today, otherwise you and that service provider can come and fetch that fridge.
LG
Leigh G's update07 Feb 2022, 08:34
Reviewer Update
I don't know who told you that, the top part of my fridge is still not cooling. I will call the technician back today, otherwise you and that service provider can come and fetch that fridge.