Disgusting and disrespectful service. Clearly the culture of the business

I'm totally disgusted by hisense who claim they pride themselves on their after sales, I cannot believe that a international brand they gives such poor service or no service to customers and clearly don't value customers and they value the money. This matter has taken over 2 month's with emails and a number of calls, the call center staff are made to look *********** because they are given process which do not work and they deal with this because management do not worry about uphold the brand as things have been escalated and we given turnaround times but no feedback. The agent that went to pick up the TV have no respect and lie to a person face, I gave the original packaging for the to transport it in and was told no its OK and it gets transported behind a bakkie between flattened boxes, so u can look after a product they just don't a ****, I've been disrespected and laughed at in my own home and by hisense who have processes that their own management can't follow and yet they put these processes in place. I've bought 2tvs and a washing mechine which I now regret because if this is the quality of service we as consumers can't rely on the quality of the brand itself.