Disgusted Service

Hisence Customer service is non-existent or either does not care. Bought a 49" Smart Tv on 27 January 2019 after getting a fibre installation at my home. Since day 1, this tv has been giving problems where it does not want to connect to my wi-fi router being 5m away, i am running a 10Mbps download and 5Mbps upload fibre connection and all other equipment, laptops, cellphones, and even my neighbor can connect to this router, a Dual Band D-Link running on 2.4 and 5GHz, but not this "smart tv". The only way to get a connection is to physically disconnect it from the mains, reconnect and then it will connect to my wi-fi.

Have made calls to Hisence Customer Service (ref ********** 10) on 1 Feb, 9 March,11 March, 13 March, 24 March, 4 April and again today, the 8th of March without success, Somewhere in March, on a Saturday a "technician" from Hisence came actually to my home, just to tell me the problem is with the router. Absolute bull****, since why does all my other wi-fi enabled devices have no problem, not even my car which i can turn into a wi-fi hotspot.

Most disgusted and wish to either have the tv replaced, or my money refunded. Stay away from Hisence!!!