Disgusted on their customer service

Hi, I am highly disappointed with the service Hisense South Africa on how they have dealt with our query. First of all the excuses and back and forth is unprofessional. I had issues with a tumble dryer which took months for Hisense to contact me and send a technician,it took me calling them after weeks of no communication on the out come which was to take the item back to the place I bought it from. It was replaced by the store in just 7days the tumble dryer just stopped heating up which I returned it and got a refund..Now I have been having countless issues with the washing machine which the log was done the same time as the tumble dryer.No one has contacted me, nore emailed me regarding this I had to contact them. 2 months ago after months of waiting and re log a claim which they sent a technician.THe washing machine sucks socks and underwear into the drainage system,it's noisy and sparks underneath when it spins and washes. Today I called customer service all the lady could say sorry sir we can't replace it due to ur 6month warranty expires,what utter ******* is this?Is this the brand you want to be?I have had it with this brand nothing but endless issues and all Hisense South Africa can tell me is that we logged for repairs..I don't want it repaired I want a refund..I will never buy another Hisense brand mainly due to the customer service and how customers are treated..I need this resolved,I want my refund and the company can come collect their item, I am not interested in anything else..Hopefully this gets to someone and someone will eventually contact me