CF
Craig F
1 reviews | Active since Jul 2024
11 Jul 2024, 14:31
Disgusted in customer service experience
I am disgusted in Hisense and the way they conduct their customer service with regards to warranty repairs. Having purchased a 65 inch television 8 months ago, the TV has recently become troublesome. I logged a call on 2 July 2024 using *** and two days later received a link to log the TV details and proof of payment which I duly did. It is now a week later with no reply. I have followed up and still no reply. Fix my TV. I am tried of chasing you.
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Replies (3)0
Replies (3)CF
Craig F's updateReviewer Update
12 Jul 2024, 14:09Thank you
CF
Craig F's update12 Jul 2024, 14:09
Reviewer Update
Thank you
CF
Craig F's updateReviewer Update
14 Jul 2024, 14:22Hi,
I have checked and rep**** thank you very much
I have checked and rep**** thank you very much
CF
Craig F's update14 Jul 2024, 14:22
Reviewer Update
Hi,
I have checked and rep**** thank you very much
I have checked and rep**** thank you very much
CF
Craig F's updateReviewer Update
21 Oct 2024, 17:12Hi,
It has been 4 months since the board was replaced on my Hisense U6K 65-inch television and it is switching off again by itself as of today. This is not good enough. I expect this solved properly and quickly. The TV is only a year old and already has had one warranty repair. I have logged a call online and mailed customer service with my proof of purchase again. Hello Peter was the only way I got anyone's attention the last time. I am very unhappy that something so expensive can break this easily.
It has been 4 months since the board was replaced on my Hisense U6K 65-inch television and it is switching off again by itself as of today. This is not good enough. I expect this solved properly and quickly. The TV is only a year old and already has had one warranty repair. I have logged a call online and mailed customer service with my proof of purchase again. Hello Peter was the only way I got anyone's attention the last time. I am very unhappy that something so expensive can break this easily.
CF
Craig F's update21 Oct 2024, 17:12
Reviewer Update
Hi,
It has been 4 months since the board was replaced on my Hisense U6K 65-inch television and it is switching off again by itself as of today. This is not good enough. I expect this solved properly and quickly. The TV is only a year old and already has had one warranty repair. I have logged a call online and mailed customer service with my proof of purchase again. Hello Peter was the only way I got anyone's attention the last time. I am very unhappy that something so expensive can break this easily.
It has been 4 months since the board was replaced on my Hisense U6K 65-inch television and it is switching off again by itself as of today. This is not good enough. I expect this solved properly and quickly. The TV is only a year old and already has had one warranty repair. I have logged a call online and mailed customer service with my proof of purchase again. Hello Peter was the only way I got anyone's attention the last time. I am very unhappy that something so expensive can break this easily.