Disgusted by Hisense

In 2019 I purchased a Hisense fridge from Makro Pietermaritzburg. In 2020 I had recieved a replacement unit because the fridge was not cooling. I had to throw away food worth R5000 because my fridge was not replaced on time. This year I have yet another problem. The freezer over freezed so much causing one of the drawer handle to break. The freezer built so much of ice pushing the door open. I defrosted the freezer for more than 12 hours that's how much of ice built up. Now the freezer doesn't freeze but the fridge does. My stuff in the freezer is so soft that I'm throwing things away. My veggies in the fridge are also going bad daily. I have lost so much of food due to this fridge. I have not received any help from Makro head office. I had to make my own phone calls, only to be directed to Hisense who say they cannot replace my fridge yet its under warranty. Yet in 2020 they did replace I have proof of this. Technicians were dispatched to my home without informing me. A thermostat was authorized to be changed without my knowledge. I even told makro head office I'm willing to pay in extra to get another brand as I completely unsatisfied with this brand. Although it comes with a 5 year warranty one cannot replace a unit every year of the warranty it does not work this way. I will be taking this matter further and informed everyone I know not to support makro in the future and neither purchase this useless brand. Everyone from makro to Hisense were of no help to me at all. The consultants certainly need training. They should take this useless fridge and I will rather support game or another store.