Disgusted

Good day,

I purchased a Hisense fridge from Game Stores a year ago...it is no longer working. I contacted Hisense and was told to send all the details via email...which I did. I received an email with a ticket number and that was it. I made several calls to them since all my food is going bad, all they say is we will email you with the details and nothing. I called in the next day, the agent asked me to hold on while he gets the technician on the line. I was cut off...I called again and the agent tells me once again, they will email me. So I told her...I don't want your email..I need a technician to come over and sort out my fridge. She then tells me that the issue was not even logged and no technician was assigned since it has not been 24 hours. I am not getting any assistance whatsoever...and the agents refuse to connect me to a manager....

Deplorable service