Disgruntled customer.

Disgruntled customer.

On the 4th of February l finished my laybye and Hifi Corp Bayside, buying my dream tv a 75 Inch Qled TV. I installed it correctly on the wall the same day, Took pictures and videos. On the 9th as i was watching a movie l took a picture as well.

Monday the 10th hell broke loose, I woke up in the morning to a line on the screen. Because it was Monday ,l was like let me go to work maybe when l come back it will be better. After work l turned on the TV the line was worse.

A customers instinct told me to take back the TV as this was not on. Tuesday morning l took the TV back ,and some one Supervisor at Hifi corp named Lwanda Plaatjie told me they cant help me ,i have to take the tv back home and a he will log a ticket so that a hisense Tech can come and inspect the unit.

I waiting for 4 hours to get a ticket number from this Lwanda Guy(Has the worst customer service l have experienced). Next day l called Hisense with the ticket number. They told me they will log another ticket with ref number ***.

After 4 days a tech and told me that the screen was cracked. I was so surprised as to how a TV can have a cracked screen after 6 days of the TV working properly and it was on the wall mounted. I called back Hisence and they started giving me a run around. Spoke to a lady named Tidimalo Thabalala , At first she acted as if she was was helping and the next day on the 19th l called hisense 4 times looking for her as she had said she will give me feedback but she never bothered to call me. After the forth call at 16:27 remember their customer support lines close at 4:30pm.She then came on the phone for her to just tell me she apologises and still waiting for feedback(with a please sir its time up tone)

I gave both Hisense and Hifi corp evidence of the TV with no issues after mounting but they told me they cant do anything for me and its my loss. Warranty couldnt cover for anything. Hifi corp and Hisense are the pits. I was buying a fridge at the same time at the same store but l went back to take my refund,I cant associate myself with such brands anymore.