Disappointing service

I bought my 18kg Top loader washing on the 24th Oct.. In 2021 the machine started giving me endless problems, I called Hisense to report the matter, I was told to email my Proof of pirchase.. I was given a ref number 405806 on the 6th Jan 2022..the technician was unable to get a hold of me on the 19th jan,however I returned his call and he said he was going to come check the machine on the 20th Jan.. He said the Pc board was Faulty.. He told me he was going to order a new one I have been waiting ever since.. First of all I am a person who has Albinism so I can't really do my washing with my hands as they are sensitive.. Today the 9th Feb I called in just to find out as to what is going on.. The first 3 people I spoke with hung up on me.. So when I called the 4th time.. The guy I spoke with told me that the job cart was cancelled, because they can't get a hold of me on the phone.. First of all I am unemployed so why would they not get a hold of me?? I spent R7000 buying that machine.. Biggest mistake ever I should have just continued with Samsung cos my previous machine never gave me problems for 10 years.. Hisense doesn't know how to treat customers.. I feel bad because I also bought a 65 inch tv from them.. So apparently someone will call me tomorrow.. I AM NOT HOLDING MY BREATH.. I AM DISAPPOINTED with the service they gave me. They are unreable.. This guy took my broken PC Board ONLY to close the job cart..