RA
Roy A
1 reviews | Active since Mar 2023
24 Sept 2025, 08:09
Disappointing Experience with Hisense Home Theatre Systems
I purchased a Hisense HS219 home theatre system after a sales consultant highly recommended it. At first, it worked well, but within a few months the subwoofer stopped switching on. After failing to find a solution, I gave the system away and, hoping for a better outcome, bought another HS219. Unfortunately, the same problem occurred again, the subwoofer doesnt switch on after only a few months.
I chose Hisense because I don’t compromise on sound quality, but this experience has been frustrating and disappointing. I will no longer invest in Hisense products and can only hope my TV doesn’t follow the same path. Goodbye, Hisense, one less customer.
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Roy A's updateReviewer Update
01 Oct 2025, 15:25 Good day,
I would like to inquire about the status of my complaint and the way forward. If Hisense is unable to assist, I will consider purchasing another home theater system from a different brand.
For your records, I have already purchased two Hisense home theater systems, and both developed issues. By contrast, I previously owned a Sony home theater system purchased in 2018, which is still working perfectly. My brother also bought a JBL system in 2021, and it continues to function without any problems.
It has been disappointing to experience repeated issues with Hisense products. While I valued being a customer, I can no longer recommend Hisense to anyone based on my experience.
I would like to inquire about the status of my complaint and the way forward. If Hisense is unable to assist, I will consider purchasing another home theater system from a different brand.
For your records, I have already purchased two Hisense home theater systems, and both developed issues. By contrast, I previously owned a Sony home theater system purchased in 2018, which is still working perfectly. My brother also bought a JBL system in 2021, and it continues to function without any problems.
It has been disappointing to experience repeated issues with Hisense products. While I valued being a customer, I can no longer recommend Hisense to anyone based on my experience.
RA
Roy A's update01 Oct 2025, 15:25
Reviewer Update
Good day,
I would like to inquire about the status of my complaint and the way forward. If Hisense is unable to assist, I will consider purchasing another home theater system from a different brand.
For your records, I have already purchased two Hisense home theater systems, and both developed issues. By contrast, I previously owned a Sony home theater system purchased in 2018, which is still working perfectly. My brother also bought a JBL system in 2021, and it continues to function without any problems.
It has been disappointing to experience repeated issues with Hisense products. While I valued being a customer, I can no longer recommend Hisense to anyone based on my experience.
I would like to inquire about the status of my complaint and the way forward. If Hisense is unable to assist, I will consider purchasing another home theater system from a different brand.
For your records, I have already purchased two Hisense home theater systems, and both developed issues. By contrast, I previously owned a Sony home theater system purchased in 2018, which is still working perfectly. My brother also bought a JBL system in 2021, and it continues to function without any problems.
It has been disappointing to experience repeated issues with Hisense products. While I valued being a customer, I can no longer recommend Hisense to anyone based on my experience.