KH
Kylie H
1 reviews | Active since Aug 2013
19 Jun 2025, 17:04
Disappointing customer service
I purchased a TV - only to find out that the DSTV app does not work. I waited over a week for a technician to come out and check it and confirm I should be issued a credit note. It's another two weeks later and I've heard nothing. No one is responding to my emails. Really disappointing customer service
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Replies (3)KH
Kylie H's updateReviewer Update
27 Jun 2025, 11:28Hi again. The unit was collected on Wednesday but I have yet to hear back regarding the issuing of the credit with Takealot. I am really struggling with the lack of communication, and frustrated at having to spend another week without a TV.
KH
Kylie H's update27 Jun 2025, 11:28
Reviewer Update
Hi again. The unit was collected on Wednesday but I have yet to hear back regarding the issuing of the credit with Takealot. I am really struggling with the lack of communication, and frustrated at having to spend another week without a TV.
KH
Kylie H's updateReviewer Update
03 Jul 2025, 07:16Good morning, I still do not see a refund reflected on my Takealot account. I'm really struggling to understand why this is taking so long and why it is so hard to get clear communication from anyone at Hisense. Please can you assist and confirm when the refund will be completed. Thank you
KH
Kylie H's update03 Jul 2025, 07:16
Reviewer Update
Good morning, I still do not see a refund reflected on my Takealot account. I'm really struggling to understand why this is taking so long and why it is so hard to get clear communication from anyone at Hisense. Please can you assist and confirm when the refund will be completed. Thank you
KH
Kylie H's updateReviewer Update
03 Jul 2025, 12:46Thank you. it has been completed!
KH
Kylie H's update03 Jul 2025, 12:46
Reviewer Update
Thank you. it has been completed!