Disappointed in Hisense Customer Service and Cheap Materials they use!!!

Very Disappointed in this company...I bought a 18KG washing machine in 2022 and i paid so much for it and i got a warrantee card with it i only had a problem once with it wich was a manufacture fault when they delivered it to me....i had a problem with my draining pipe (very cheap plastic not even with a rubber case btw) it started getting holes and leak recently i called last week Monday and gave the lady details and she said she made a booking for a call out to another company to come check the machine she said she will send me the confirmation last week on Monday i am still waiting (she never gave her name or a reference number nothing) as she said they should come to check on Thursday i still took off work to wait but no one came and Friday no one came so i called Yesterday a week later on Monday again and another Lady with the name Lee-Anne and she only gave me a reference number(***) and said i should get a call within the afternoon i am still waiting so my Question is why am i paying so much for a thing that is made with **** material and plastic that will break so fast? I do not understand that i can not touch the machine or wash my clothing because i have a warrantee and no one from Hisense is sending anyone to come check to see??? I will take this further as i have all the proof and details i will not pay so much for a **** machine and not get what i pay for plus the warrantee is worthless because no one will come out to help you fix the problem!!!