DEMANDING A REFUND OR REPLACEMENT - HISENSE FRONT LOADER WASHING MACHINE

Numerous emails with specific requests and its as if the people reading my emails are only programmed to register/identify "service request". That is if it is even people on the receiving end and not robots? I purchased a front loader washing machine and have had 4 services already and its NOT a year old yet.This unit is clearly faulty or a result poor workmen ship. Today the the technician says the valve needs to be replaced and takes 2-4 working days to order that part...3days ago the pump was replaced, then in October 2019 an error of the same as the most recent error and then the very first time in March 2019 (a month after i purchased it) the technician said that something that was loose inside which was a result of manufacturing and he used a CABLE TIE to hold it together. Seriously?? I do not want this unit. I want it to be replaced or i want my money back. What else needs to go wrong with this washing machine before you acknowledge that it is a faulty unit? what happens after the 3yrs warranty is done? i will end up giving out cash for service repairs? OH NO! I will resort to whatever methods ans media i have to to either have a new unit issued or get my money back. Try calling *** all Lilan does is advise that you need speak to Michael on ***..good luck with your call being answered..its just rings and rings and then eventually cuts. Now thats service for you from Hisense absolutely, NO joy. I am ever so sorry that i was convinced by the Hisense rep to take the Hisense as he saw that my initial interests was with a other reputable brand. I will be waiting for a response to my last email today and will continue to take this matter further until it is resolved.