Deliverd a twice a HISENSE fridge that does not work with poor service getting this resolved.

I received a brand-new fridge that does not work twice from Hisense. I bought Hisense 508l Mirror Side By Side Fridge H670smib-wd at House and home on the 16 December 2023. This was efficiently delivered the following day by house and home. They unboxed the fridge and after the advice of only switching this on after 10 hours the fridge only released hot air into both compartments. Long story short after calls to house and home and Hisense a technician came out and advise the unit has a factory problem and since this is new it will be replaced by a new unit. A new unit was delivered in January after patiently waiting through the December holidays for this to be resolved. On Friday the 5th House and Hone delivered the replacement refrigerator. I followed the same advice from the delivery team and alas, hot air blowing out from both compartments. Big ups to "KG" at @houseandhome Mayville for her tireless assistance with assisting me as a customer. I cant say the same for HISENSE call center agents and the response. I had to follow up myself to have the credit done on their side. I have to call daily to follow up on technician to be dispatched to check the unit and give a report. After you will indicate that you work and will need to be called the day before the technician comes to be at home to give him access but not to Hisense. I am still sitting with the new fridge which does not work awaiting inspection.

I will not be buying HISENSE refrigerator ever and i have lost confidence in the services they offer. It has been such a disappointment after spending the holidays having to make alternative plans to refrigerate food. For now, i just need my credit to be processed for *** and get something else that works.