TM
Thabang M
1 reviews | Active since May 2020
02 Mar 2023, 08:10
Defective Washing machine: Order: #*** | Ordered 09 November 2022
Defective Washing machine: Order: #*** | Ordered 09 November 2022
on the 9th of November 2022 i bought a washing online via Takealot, this is a product of Hisense therefore, Takealot is only the middle person in this regard. The machine stopped working early February. i reported this many times via email with no success until i called them, my call was only answered once. i was advised that i must fill in the service form of which i did and sent it back. when i make a follow up via email and phone calls there is no response. it becomes very frustrating that i have a machine that is not working and yet i bought with my hard earned money. Hisense South Africa needs to do better in terms of its service. This is probably the last time i buy any product from them.
Helpful (0)
Replies (6)0
Replies (6)
Hisense's replyOfficial
03 Mar 2023, 11:08Good day Thabang
Thank you for contacting Hisense SA. Please accept our apologies for the inconvenience caused, kindly provide us with the ticket number of your email so that we can follow up with our Service Department.
Kind regardsHisense SA
Thank you for contacting Hisense SA. Please accept our apologies for the inconvenience caused, kindly provide us with the ticket number of your email so that we can follow up with our Service Department.
Kind regardsHisense SA
Hisense's reply03 Mar 2023, 11:08
Official
Good day Thabang
Thank you for contacting Hisense SA. Please accept our apologies for the inconvenience caused, kindly provide us with the ticket number of your email so that we can follow up with our Service Department.
Kind regardsHisense SA
Thank you for contacting Hisense SA. Please accept our apologies for the inconvenience caused, kindly provide us with the ticket number of your email so that we can follow up with our Service Department.
Kind regardsHisense SA
TM
Thabang M's updateReviewer Update
06 Mar 2023, 09:02Good day Please see the Ticket no: 915328
i tried calling even this morning, there was no answer. Honestly this is the worst service i have experienced. for a high brand like Hisense i would not have expected such service.
i tried calling even this morning, there was no answer. Honestly this is the worst service i have experienced. for a high brand like Hisense i would not have expected such service.
TM
Thabang M's update06 Mar 2023, 09:02
Reviewer Update
Good day Please see the Ticket no: 915328
i tried calling even this morning, there was no answer. Honestly this is the worst service i have experienced. for a high brand like Hisense i would not have expected such service.
i tried calling even this morning, there was no answer. Honestly this is the worst service i have experienced. for a high brand like Hisense i would not have expected such service.
Hisense's replyOfficial
06 Mar 2023, 10:31 Good day Thabang
Thank you for contacting Hisense SA, our Service Team has booked a Service call for you & you should expect a call from our Technician within 24hrs. Apologies for the delay.
Kind regardsHisense
Thank you for contacting Hisense SA, our Service Team has booked a Service call for you & you should expect a call from our Technician within 24hrs. Apologies for the delay.
Kind regardsHisense
Hisense's reply06 Mar 2023, 10:31
Official
Good day Thabang
Thank you for contacting Hisense SA, our Service Team has booked a Service call for you & you should expect a call from our Technician within 24hrs. Apologies for the delay.
Kind regardsHisense
Thank you for contacting Hisense SA, our Service Team has booked a Service call for you & you should expect a call from our Technician within 24hrs. Apologies for the delay.
Kind regardsHisense
TM
Thabang M's updateReviewer Update
07 Mar 2023, 16:06Good day,
i have been waiting for call regarding the above stated problem, till this time i have not received a call as promised. i am slowly losing patience as this is an inconvenience for me. i bought the washing machine so that it can make my life better, yet it seems i have wasted money purchasing your product. Please kindly direct your consultants to call me as soon as possible regarding the reported problem
i have been waiting for call regarding the above stated problem, till this time i have not received a call as promised. i am slowly losing patience as this is an inconvenience for me. i bought the washing machine so that it can make my life better, yet it seems i have wasted money purchasing your product. Please kindly direct your consultants to call me as soon as possible regarding the reported problem
TM
Thabang M's update07 Mar 2023, 16:06
Reviewer Update
Good day,
i have been waiting for call regarding the above stated problem, till this time i have not received a call as promised. i am slowly losing patience as this is an inconvenience for me. i bought the washing machine so that it can make my life better, yet it seems i have wasted money purchasing your product. Please kindly direct your consultants to call me as soon as possible regarding the reported problem
i have been waiting for call regarding the above stated problem, till this time i have not received a call as promised. i am slowly losing patience as this is an inconvenience for me. i bought the washing machine so that it can make my life better, yet it seems i have wasted money purchasing your product. Please kindly direct your consultants to call me as soon as possible regarding the reported problem
TM
Thabang M's updateReviewer Update
09 Mar 2023, 08:56Good day,
Thank you, my problem has been resolved. A technician came yesterday and resolved the issue.
Thank you, my problem has been resolved. A technician came yesterday and resolved the issue.
TM
Thabang M's update09 Mar 2023, 08:56
Reviewer Update
Good day,
Thank you, my problem has been resolved. A technician came yesterday and resolved the issue.
Thank you, my problem has been resolved. A technician came yesterday and resolved the issue.
Hisense's replyOfficial
09 Mar 2023, 09:37Good day Thabang
Thank you for the feedback & apologies for the inconvenience caused.
Hisense SA
Thank you for the feedback & apologies for the inconvenience caused.
Hisense SA
Hisense's reply09 Mar 2023, 09:37
Official
Good day Thabang
Thank you for the feedback & apologies for the inconvenience caused.
Hisense SA
Thank you for the feedback & apologies for the inconvenience caused.
Hisense SA