1 reviews | Active since Aug 2026
Defective Hisense Tv Unresolved replacement
Company:* House and Home + Hisense South Africa *Product:* Hisense 65" Premium Smart TV *Location:* House and Home Shelley Beach, KZN *Rating:* 1/5
*Title: 5 Complaints, 4 Failed Repairs - Still No Resolution. Requesting Refund*
Good day,
I purchased a Premium 65 inch Hisense TV from *House and Home Shelley Beach*.
Since *April 2026* the TV has had a persistent fault when streaming YouTube/online apps. The screen goes blank and loses signal for hours. The only way to fix it is to unplug and reboot the TV, then it works immediately.
*Repair History:* 1. *Repair 1:* TV collected by Hisense technician [TG Vision]. Software update done. Fault returned in 1 week. 2. *Repair 2:* Motherboard replaced. Fault returned a few weeks later. 3. *Repair 3:* Technician blamed "WiFi". My ISP attended and confirmed WiFi was 100% fine. I have 2 other TVs on same network with no issues. 4. *Repair 4:* Wi-Fi board replaced on site. Fault returned after 1 month. 5. *Repair 5:* Reported again last week. I showed the technician video proof. He now claims it’s a "server problem", not the TV.
I have lost all confidence in this product and the after-sales service. I do NOT want a 5th repair.
House and Home and Hisense have had 5 months to resolve this and have failed. I have photos and video evidence.
Please resolve this urgently.
*Update – 1 Week After Apology, Still No Contact – Empty Promises*
Good day,
An update to my complaint regarding my Premium 65 inch Hisense TV purchased from House and Home Shelley Beach.
After my complaint, I received an *apology from Hisense* and they promised to address my issue urgently.
*It has now been a week with no contact at all.* No call, no email, no technician. Nothing.
They have failed yet again to assist. Just empty promises. It is very sad that a big brand like Hisense cannot assist its client.
This is now *5 months, 4 failed repairs, 5 complaints* and still no replacement or refund.
I have video evidence proving the fault, and 2 other TVs in the same home with no issues. The ISP confirmed WiFi is fine.
I still request a *refund or replacement in terms of the CPA*. Very poor after-sales service.
*Update – 1 Week After Apology, Still No Contact – Empty Promises*
Good day,
An update to my complaint regarding my Premium 65 inch Hisense TV purchased from House and Home Shelley Beach.
After my complaint, I received an *apology from Hisense* and they promised to address my issue urgently.
*It has now been a week with no contact at all.* No call, no email, no technician. Nothing.
They have failed yet again to assist. Just empty promises. It is very sad that a big brand like Hisense cannot assist its client.
This is now *5 months, 4 failed repairs, 5 complaints* and still no replacement or refund.
I have video evidence proving the fault, and 2 other TVs in the same home with no issues. The ISP confirmed WiFi is fine.
I still request a *refund or replacement in terms of the CPA*. Very poor after-sales service.