1 reviews | Active since Nov 2015
DEFECTIVE HISENSE FRIDGE -ON GOING FAULTS, NO ACCOUNTABILITY
I bought a Hisense fridge April/ May 2022, and the within a year first year, the thermostat failed and had to be replaced. In 2024, the same thing problem occurred again but I did not report it I used my deep freezer mostly to cool my food. In 2025, the same fridge failed once more. I reported the matter to Hisense call centre on 30 May2025, and I told Ntombi that assisted me that I want a replacement. She told me the fridge needs to be replaced multiple times in order for the to replace it.
Ntombi booked a repair for with JOB No: ***. The technicians came the 03 May 2025 and refilled the gas.
This is the third major fault in as many years. Despite this clear patten of failure, Hisense refuses to replace the unit, claiming I needed to report the issue every single time. This is an unacceptable response to a product that has shown consistent recurring faults.
A fridge is an essential appliance. I did not purchase it expecting to deal with a new fault each year. The fact that Hisense acknowledges repairs but still refuses to replace the unit shows serious lack of responsibility and poor customer service.
I am demanding a replacement, not more temporary fixes rest assured this will happen again this year summertime. Hisense must stand by their products and honour their commitment to quality and reliability. The most frustrating matter is that my warranty expires next year 27 April 2026. This is just a tactic for them to buy time until my warranty expires.
Your telephonic response from Lebo simply repeats what I was told by your call centre consultant - that the fridge must be repaired 3 times before any further action (such as replacing or credit) can be considered. Let me make mention of this I bought my fridge cash you did not get any hassles from me as a client, why must there be conditions when I am experiencing issues with your product? This policy is unreasonable, especially given that the fridge is 3 years old and has been repaired twice. I must say the initial repair should have alarmed Hisense that the fridge is a factory fault or something. The fridge was less than a year and the thermostat had to be replaced. As I told Nombi , Lebo and the technicians this fridge did the same thing again last year, but I did not report it however I adjusted the legs and the temperature and resorted to using my deep freezer to cool my food. I also told the technicians that the previous technicians advised me to move it out of the built in carboard to a more open space at there in no air circulation. This statement did not make sense to me because this is not the first fridge I have bought, and I never had issues with my fridge and the location.
You know what Ntombi did, she asked me why I did not report the fridge last year instead of resolving my issue. Clearly, the product is not meeting the expected standard of quality and reliability.
I did not purchase an appliance with the expectation that it would spend more time being repaired than functioning as intended. I am now left with ongoing inconvenience, uncer*****y, and added costs- none of which are being acknowledge in your response.
What Lebo told me is that when my warrant expires Hisense offers their technician service at a cost. Who wants to pay for a fridge that is not even 5 years old to have it repaired, your service leaves a bitter taste in my mouth. I aim to never do business with Hisense if my query is not handled to my satisfactory as a client.
Hisense is giving a mentality that they are a money business company and that they do not care about retaining their clients. I do not need your understanding in this matter but a resolution that is fair to me as a client which is refunding me so I can purchase a fridge that will be in its working condition with a different brand.
Your telephonic response from Lebo simply repeats what I was told by your call centre consultant - that the fridge must be repaired 3 times before any further action (such as replacing or credit) can be considered. Let me make mention of this I bought my fridge cash you did not get any hassles from me as a client, why must there be conditions when I am experiencing issues with your product? This policy is unreasonable, especially given that the fridge is 3 years old and has been repaired twice. I must say the initial repair should have alarmed Hisense that the fridge is a factory fault or something. The fridge was less than a year and the thermostat had to be replaced. As I told Nombi , Lebo and the technicians this fridge did the same thing again last year, but I did not report it however I adjusted the legs and the temperature and resorted to using my deep freezer to cool my food. I also told the technicians that the previous technicians advised me to move it out of the built in carboard to a more open space at there in no air circulation. This statement did not make sense to me because this is not the first fridge I have bought, and I never had issues with my fridge and the location.
You know what Ntombi did, she asked me why I did not report the fridge last year instead of resolving my issue. Clearly, the product is not meeting the expected standard of quality and reliability.
I did not purchase an appliance with the expectation that it would spend more time being repaired than functioning as intended. I am now left with ongoing inconvenience, uncer*****y, and added costs- none of which are being acknowledge in your response.
What Lebo told me is that when my warrant expires Hisense offers their technician service at a cost. Who wants to pay for a fridge that is not even 5 years old to have it repaired, your service leaves a bitter taste in my mouth. I aim to never do business with Hisense if my query is not handled to my satisfactory as a client.
Hisense is giving a mentality that they are a money business company and that they do not care about retaining their clients. I do not need your understanding in this matter but a resolution that is fair to me as a client which is refunding me so I can purchase a fridge that will be in its working condition with a different brand.