Defective Hisense 13kg Washing Machine

I am writing to address ongoing issues I have been experiencing with the Hisense 13kg washing machine I purchased on 14 September 2022. Unfortunately, since the initial purchase, the washing machine has been plagued with recurring problems.

After encountering issues with the machine, I booked it for repair in December 2023. Although the technicians made several attempts to fix the problem, it was not resolved until mid-January 2024, after four to five visits to my residence. Regrettably, despite the repairs, the same problem resurfaced approximately one month later.

Given the persistent nature of the issues and the extensive repair attempts, I have lost confidence in the reliability and longevity of this washing machine. I am deeply concerned that even after the warranty period lapses, the machine will continue to malfunction, leaving me with ongoing inconvenience and expenses for repairs.

In light of these circumstances, I kindly request that you consider exchanging the defective washing machine for a new unit before the warranty expires. I believe this would be the most appropriate course of action to ensure customer satisfaction and address the recurring issues I have faced.

I have attached documentation related to the previous repair attempts for your reference. I would greatly appreciate your prompt attention to this matter and a timely resolution. Please let me know the next steps and how we can proceed with the replacement process.

Thank you for your understanding and cooperation. I look forward to your response and a satisfactory resolution to this issue.