Damage products being send out.

I ordered a TV from FNB. The unit was delivered when I opened the box the foot stand was missing. I phone Hisense to report the problem. Spoke to the online support consultant they kept on requesting photo's. So I asked to speak to manager. Few minutes later received a call from ***nor Loff. She explained there was problem on their side. I have tried calling her and emailing her to find out what is the status. At this point I am sitting with TV I can't use and I not getting any feedback.