Hellopeter
Share Your Experience
LM
Lwazi M

1 reviews | Active since Oct 2017

20 Oct 2017, 09:39

Customer Service

It's sad that in this day and age the only way to get good customer service is to write a complaint on Hello Peter or any other social media. You would thing that being loyal, pay customers would come with such a service. Anyways following my previous request i just wanna say how grateful i am to Dineo Mkhonto from Hisense. I haven't really goten anything special or out of the ordinary other than the service i should have gotten in the first place BUT it is appreciated nonetheless. As someone who works in customer service i understand what is all about. I have not gotten anything DONE yet but thank you Dineo for the follow ups and updates, this means a lot to a disgruntled customer, you have set my mind at ease. I will write another one after the whole process done again. Also, thank you Hello Peter for providing us with this platform.

0
Replies (2)
Hisense
Hisense's reply20 Oct 2017, 11:12
Official

Good day Ronald Kelly Moonsamy

Good day Lwazi

We appreciate your feedback.

We are delighted to hear of your wonderful experience with us.

Thank you for your loyalty and support, our consultant will follow up service until completion.

Best Regards

Hisense Cares.

Best regards,

LM
Lwazi M's update23 Oct 2017, 11:46
Reviewer Update
As per previous preview, i was pleased with the consultants updates and stuff, now because they could not fix my phone onsite (as they have promised with their Mobile QuickFix service) the consultant assisting me ASSURED me that they will collect my phone and it will be made a priority to get fixed as soon as it was received and i will get it back Monday (23/10/2017) today. Now the lady has gone on leave and when i try to track the status of my phone i am being told that is has not yet been receive as it's status is still showing as "assigned" or something. Now i have been without a phone an entire weekend and not only do i use it for personal stuff i also use it for some work and important stuff (mind you i have no back up phone). I am really getting to the end of my tether, i don't know what is going on. If i had not been made assurances i would not be here right now, i would have taken whatever advised time frame but i was promised today and it looks like that's not happening. My job number is ********** 97