TM
Tshidi M
1 reviews | Active since Oct 2019
05 May 2025, 15:16
Concerned client
I bought a Hisense fridge from Takealot, spec 305L bottom freezer fridge, and now the fridge has a manufacturing issue and needs to be replaced. To my surprise, Hisense wants to credit Takealot money and collect the current one. The biggest problem I have is that this fridge is no longer available on the Takealot app, and when I purchased it, it was on special, meaning I will never receive this type again with the 305 size, and if I do, I have to top up with money I don't have. Can Hisense be fair and exchange this fridge for a new fridge of a similar size and not smaller in size, instead of crediting Takealot? That is all I want!
Helpful (0)
Replies (11)0
Replies (11)TM
Tshidi M's updateReviewer Update
05 May 2025, 15:37Another issue is that I have been waiting for either Takealot or Hisense to collect and conclude. I have wasted money buying food because I haven't been able to do a bulk meat purchase due to this uncer*****y of they might contact me anytime to collect, and it has hit me hard in the pocket! This issue started way back in January already. In future their exchange should be immediate!
TM
Tshidi M's update05 May 2025, 15:37
Reviewer Update
Another issue is that I have been waiting for either Takealot or Hisense to collect and conclude. I have wasted money buying food because I haven't been able to do a bulk meat purchase due to this uncer*****y of they might contact me anytime to collect, and it has hit me hard in the pocket! This issue started way back in January already. In future their exchange should be immediate!
Hisense's replyOfficial
06 May 2025, 08:42Hi Tshidi,
Thank you for your message and for your continued patience.We sincerely apologize for the inconvenience and the impact this delay has caused you. Please note that a request has been sent to the collection team to urgently contact you and arrange a suitable date for the collection of the unit.
Regards,
LL
Thank you for your message and for your continued patience.We sincerely apologize for the inconvenience and the impact this delay has caused you. Please note that a request has been sent to the collection team to urgently contact you and arrange a suitable date for the collection of the unit.
Regards,
LL
Best regards,
Hisense's reply06 May 2025, 08:42
Official
Hi Tshidi,
Thank you for your message and for your continued patience.We sincerely apologize for the inconvenience and the impact this delay has caused you. Please note that a request has been sent to the collection team to urgently contact you and arrange a suitable date for the collection of the unit.
Regards,
LL
Thank you for your message and for your continued patience.We sincerely apologize for the inconvenience and the impact this delay has caused you. Please note that a request has been sent to the collection team to urgently contact you and arrange a suitable date for the collection of the unit.
Regards,
LL
Best regards,
TM
Tshidi M's updateReviewer Update
06 May 2025, 11:13Good Day
I need an exchange of the unit because I have meat in the fridge, and what will I use in the meantime? I am against this collection of the unit, and I remain without a fridge. I want a fridge of the same spec, and Takealot does not have it.
I need an exchange of the unit because I have meat in the fridge, and what will I use in the meantime? I am against this collection of the unit, and I remain without a fridge. I want a fridge of the same spec, and Takealot does not have it.
TM
Tshidi M's update06 May 2025, 11:13
Reviewer Update
Good Day
I need an exchange of the unit because I have meat in the fridge, and what will I use in the meantime? I am against this collection of the unit, and I remain without a fridge. I want a fridge of the same spec, and Takealot does not have it.
I need an exchange of the unit because I have meat in the fridge, and what will I use in the meantime? I am against this collection of the unit, and I remain without a fridge. I want a fridge of the same spec, and Takealot does not have it.
Hisense's replyOfficial
07 May 2025, 09:19Hi Tshidi,
Kindly note that we will escalate the matter to Takealot to assist with your request. However, if the unit is unavailable from the retailer, a refund will be processed in line with Takealot’s terms and conditions. We understand the inconvenience caused and will do our best to assist you promptly.
Regards,
LL
Kindly note that we will escalate the matter to Takealot to assist with your request. However, if the unit is unavailable from the retailer, a refund will be processed in line with Takealot’s terms and conditions. We understand the inconvenience caused and will do our best to assist you promptly.
Regards,
LL
Best regards,
Hisense's reply07 May 2025, 09:19
Official
Hi Tshidi,
Kindly note that we will escalate the matter to Takealot to assist with your request. However, if the unit is unavailable from the retailer, a refund will be processed in line with Takealot’s terms and conditions. We understand the inconvenience caused and will do our best to assist you promptly.
Regards,
LL
Kindly note that we will escalate the matter to Takealot to assist with your request. However, if the unit is unavailable from the retailer, a refund will be processed in line with Takealot’s terms and conditions. We understand the inconvenience caused and will do our best to assist you promptly.
Regards,
LL
Best regards,
TM
Tshidi M's updateReviewer Update
07 May 2025, 09:27Good Day Hisense,
I am serious when I say I want a new Fridge. This Fridge is now 10k on Takealot and I purchased it at R6999. Secondly this Fridge is under manufacturing warranty so please order me a replacement Fridge and share proof and I will release the faulty one. Until then I have nothing to discuss. I do not want the credit note. I will even escalate this matter because it makes sense for to receive a new fridge.
I am serious when I say I want a new Fridge. This Fridge is now 10k on Takealot and I purchased it at R6999. Secondly this Fridge is under manufacturing warranty so please order me a replacement Fridge and share proof and I will release the faulty one. Until then I have nothing to discuss. I do not want the credit note. I will even escalate this matter because it makes sense for to receive a new fridge.
TM
Tshidi M's update07 May 2025, 09:27
Reviewer Update
Good Day Hisense,
I am serious when I say I want a new Fridge. This Fridge is now 10k on Takealot and I purchased it at R6999. Secondly this Fridge is under manufacturing warranty so please order me a replacement Fridge and share proof and I will release the faulty one. Until then I have nothing to discuss. I do not want the credit note. I will even escalate this matter because it makes sense for to receive a new fridge.
I am serious when I say I want a new Fridge. This Fridge is now 10k on Takealot and I purchased it at R6999. Secondly this Fridge is under manufacturing warranty so please order me a replacement Fridge and share proof and I will release the faulty one. Until then I have nothing to discuss. I do not want the credit note. I will even escalate this matter because it makes sense for to receive a new fridge.
Hisense's replyOfficial
07 May 2025, 15:11Hi Tshidi,
We understand your concerns and appreciate your feedback regarding the issue with your fridge. However, we would like to clarify the following:
As per Hisense’s warranty policy, all returns, exchanges, and credit requests for products purchased through a retailer must be handled directly by the store from which the unit was bought. In this case, Takealot is responsible for assisting you with any credit or replacement.Alternatively, you may also reach out to our team by sending an email to *** for further support.
Kind regards,
LL
We understand your concerns and appreciate your feedback regarding the issue with your fridge. However, we would like to clarify the following:
As per Hisense’s warranty policy, all returns, exchanges, and credit requests for products purchased through a retailer must be handled directly by the store from which the unit was bought. In this case, Takealot is responsible for assisting you with any credit or replacement.Alternatively, you may also reach out to our team by sending an email to *** for further support.
Kind regards,
LL
Best regards,
Hisense's reply07 May 2025, 15:11
Official
Hi Tshidi,
We understand your concerns and appreciate your feedback regarding the issue with your fridge. However, we would like to clarify the following:
As per Hisense’s warranty policy, all returns, exchanges, and credit requests for products purchased through a retailer must be handled directly by the store from which the unit was bought. In this case, Takealot is responsible for assisting you with any credit or replacement.Alternatively, you may also reach out to our team by sending an email to *** for further support.
Kind regards,
LL
We understand your concerns and appreciate your feedback regarding the issue with your fridge. However, we would like to clarify the following:
As per Hisense’s warranty policy, all returns, exchanges, and credit requests for products purchased through a retailer must be handled directly by the store from which the unit was bought. In this case, Takealot is responsible for assisting you with any credit or replacement.Alternatively, you may also reach out to our team by sending an email to *** for further support.
Kind regards,
LL
Best regards,
TM
Tshidi M's updateReviewer Update
07 May 2025, 17:11Good day
I disagree, this product is now under manufacturing warranty so Hisense should replace the fridge. Please replace the fridge and not a credit note. I repeat I don’t want a credit note. Sort it out with Takealot. All I want is a fridge standing!
I disagree, this product is now under manufacturing warranty so Hisense should replace the fridge. Please replace the fridge and not a credit note. I repeat I don’t want a credit note. Sort it out with Takealot. All I want is a fridge standing!
TM
Tshidi M's update07 May 2025, 17:11
Reviewer Update
Good day
I disagree, this product is now under manufacturing warranty so Hisense should replace the fridge. Please replace the fridge and not a credit note. I repeat I don’t want a credit note. Sort it out with Takealot. All I want is a fridge standing!
I disagree, this product is now under manufacturing warranty so Hisense should replace the fridge. Please replace the fridge and not a credit note. I repeat I don’t want a credit note. Sort it out with Takealot. All I want is a fridge standing!
TM
Tshidi M's updateReviewer Update
07 May 2025, 17:15As Hisense you want to give Takealot a credit note. At what value is the credit note? If the credit is R10999 as the current fridge price and it is written then I will take it but if the credit note states R6999 then news flash because I won’t accept it!
TM
Tshidi M's update07 May 2025, 17:15
Reviewer Update
As Hisense you want to give Takealot a credit note. At what value is the credit note? If the credit is R10999 as the current fridge price and it is written then I will take it but if the credit note states R6999 then news flash because I won’t accept it!
Hisense's replyOfficial
08 May 2025, 08:23Hi Tshidi,
As advised previously, kindly send an email to *** with your full details. The VOC team there will be able to assist you further regarding your query.
Regards,
LL
As advised previously, kindly send an email to *** with your full details. The VOC team there will be able to assist you further regarding your query.
Regards,
LL
Best regards,
Hisense's reply08 May 2025, 08:23
Official
Hi Tshidi,
As advised previously, kindly send an email to *** with your full details. The VOC team there will be able to assist you further regarding your query.
Regards,
LL
As advised previously, kindly send an email to *** with your full details. The VOC team there will be able to assist you further regarding your query.
Regards,
LL
Best regards,
TM
Tshidi M's updateReviewer Update
08 May 2025, 09:06Thank you
TM
Tshidi M's update08 May 2025, 09:06
Reviewer Update
Thank you
Hisense's replyOfficial
09 May 2025, 08:36Hi Tshidi,
You're welcome.
Regards,
LL
You're welcome.
Regards,
LL
Best regards,
Hisense's reply09 May 2025, 08:36
Official
Hi Tshidi,
You're welcome.
Regards,
LL
You're welcome.
Regards,
LL
Best regards,