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carl P

1 reviews | Active since Nov 2015

02 Nov 2015, 11:49

component failure just after waranty finishes

HI<br> <br> I have purchased a hisense 42 inch led approximately 3 years or so ago. my tv just stopped working due to a capacitor and 2 resistors on the power supply burning out. upon contacting hisense via email for the board price and telephonically a number of times, finally about a month later i was told via the call centre which i had to call a few times, that there was no stock and they would not be getting stock.<br> <br> so i then asked for technical advice which i could hear the technical guy refusing to give in the background. information as simple as what are the resistance on the resistors. <br> <br> it seems these TVs are designed to break in just over 3 years and no repairs can be done so we must then be forced to buy a new tv.<br> <br> i for one will not buy another hisense and am appalled at the level of service i have received.

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Replies (1)
Hisense
Hisense's reply03 Nov 2015, 09:02
Official
Hello carlwp,

Thank you for making contact with us.

One of our customer care consultants will be in touch shortly to resolve the matter.



Thanks you

The Hisense Customer Care Team