RV
Rone V

1 reviews | Active since Jan 2017

25 Jan 2017, 15:17

Complete disregard for consumer rights and disgusting customer service

<p>I bought a Hisense 50 inch TV from Hi-Fi Coporation on the 27th of June 2015. Exactly a year later while watching TV when we turned off the Tv the TV exploded at the back and was left completely damaged. We took the TV to HiFi Coporation demanding to be refunded or the TV exchanged, the manager stated that they will not refund or exchange the TV and will only repair it and we should wait 28 business days and if they take any longer we are then entitled to a exchange or refund . After a great amount of rudeness from all staff at HiFi Corp we left the TV to be repaired. I checked in every week and the TV was still lying in the store room not nearly even inspected or fixed I was getting impatient as this meant that we were being left without a TV while no one was even trying to fix ours. On the 26th day of the 28 days the Tv was still found in the back storeroom chucked in with all of the other faulty products and to my suprise on the 28th day the Tv was miraculously fixed and redy to be taken home within 2 days. it has not even been 6 months and the Tv has exploded again and the only reply we get from HiFi Corp is that they do not care and the TV will have to be fixed and I am still waiting for a reply from hisense on an email I sent them 6 months ago. They have absolutely no interest in the safety of individuals and I will urge everyone to rather stick to the more well known brands like Samsung and never buy anything from HiFi Corporation! I have learned my lesson the hard way!</p>

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Replies (1)
Hisense
Hisense's reply23 Feb 2017, 16:07
Official

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The Hisense Customer Care Team