Cheap appliances giving countless issues

NO ONE HAS CONTACTED ME FOR A VISIT ON SATURDAY

GOOD DAY, I REQUESTED TO EXTEND MY WARRANTY THROUGH HIFI CORP THEY SAID I CANT AS IT SHOULD HAVE BEEN DONE WITHIN THE FIRST 30 DAYS OF PURCHASE WHICH THEY DIDNT MAKE ME AWARE OF, CAN YOU ADVISE HOW I CAN EXTEND MY WARRANTY?

BUT WHY IS CUSTOMERS NOT INFORMED ABOUT THIS? SO THIS IS WHY YOU GUYS ARE ABLE TO SELL US NEW APPIANCES THAT GIVE SO MUCH ISSUES ? I HAVE 1 YEAR LEFT ON MY WARRANTY AND FROM BRAND NEW IT NEEDED TO BE REPAIRED TWICE ALREADY? THIS IS REALLY REDICULOUS YOU GUYS ARE BASICALLY ****** *****ING FROM US. THIS WAS A BRAND NEW MACHINE THAT ALREADY NEEDED TO BE REPAIRED TWICE WHAT HAPPENS WHEN MY WARRANTY ENDS?

I WOULD UNDERSTAND IF I WAS MADE AWARE OF THIS IN THE BEGINNING BUT I WAS NOT AND NOW THAT I AM EXPERIENCING SO MUCH ISSUES WITH THIS MACHING NOW ONLY I GET TOLD THAT I COULD HAVE EXTENDED MY WARRANTY BUT NO BODY MADE ME AWARE OF THIS?

THE ONLY REASON I WAS TOLD WAS BECAUSE I ASKED ABOUT EXTENDING MY WARRANTY, WHY ARE CLIENTS NOT GIVEN THE OPTION TO EXTEND THEIR WARRANTY WHILE THE PRODUCT STILL IS UNDER WARRANTY? WHY ARE YOU GUYS NOT ABLE TO TAKE RESPONSABILITY FOR YOUR OWN PRODUCTS?

I hope you are well. I am writing to request the replacement of my tumble dryer, which I have owned for two years. It is still within its warranty period, and I have had it repaired twice already. However, following the second repair, the appliance has developed a new issue. It is now emitting a wizzing sound, which seems to indicate an electrical problem, and it has become significantly louder than before. Given that this problem persists despite multiple repairs, I am invoking my rights under the Consumer Protection Act (CPA). While I understand the CPA generally applies within the first six months of purchase, it also covers cases where a defect is inherent and continues to cause problems beyond that period, provided the goods are still under warranty. Since this defect has remained unresolved after two attempts at repair, I am requesting that my tumble dryer be replaced under warranty. I do not wish to wait until the warranty expires and risk further issues that I may not be able to afford to resolve. PLEASE ADVISE IF YOU NEED ANY DOCUMENTS FROM ME. Please advise me on the next steps in arranging the replacement of my tumble dryer. Thank you for your prompt attention to this matter

Still haven't been contacted. The store said that they will log a call to let you know i want a replacement or refund nobody got back to me

OK SO ANOTHER TECHNICIEN WILL BE SENT TO MY HOUSE TO HAVE A LOOK AT THE TUMBLE DRYER, 3RD REPAIR SINCE RECEIVING THIS SO CALLED NEW TUMBLE DRYER!!! I WANT A REFUND OR A REPLACEMENT PLEASE I DO NOT WANT TO KEEP HAVING TO REPARI THIS THING

GOOD DAY, YOUR TECHNICIAN WAS THERE TODAY HE SAYS THAT HE TIGHTENED EVERYTHING IN THE TUMBLE DRYER. PLEASE ADVISE WHAT THE WAY FORWARD IS REGARDING GETTING A REFUND OR REPLACEMENT?

HE ALSO ASKED WHEN LAST WAS A REPAIR DONE? DONT YOU GIVE YOUR TECHNICIANS A BACK STORY OR DO YOU JUST SEND THEM OUT TO KEEP THE CLIENT QUIET?

I WANT TO KNOW ABOUT A REPLACEMENT OR REFUND PLEASE

Subject: Formal Request for Refund or Replacement – Faulty Hisense Tumble Dryer Dear Hisense Customer Support / HiFi Corp, I hope this message finds you well. I am writing to formally request a refund or a replacement for the Hisense tumble dryer that I purchased and that remains under its 36-month warranty. Since the time of purchase, I have experienced multiple issues with this appliance:

1. The first fault occurred within the first few months and required a repair.
2. A few months later, the same appliance developed another fault, requiring a second repair.
3. Most recently, a third fault has emerged — the machine is now emitting a loud, whizzing sound, suggesting a possible electrical problem.

Your technician visited on 23 April 2025 and stated that he “tightened everything,” yet I am not convinced this resolves the root of the issue. I also find it unacceptable that the technician was unaware of the previous repairs — this suggests a lack of coordination and proper case tracking on your end. Furthermore, I have been given vague and inconsistent timelines regarding part availability, including being told that it could take up to six months for parts to arrive. This is entirely unreasonable for a well-known brand. This appliance has proven to be unreliable and time-consuming to manage, despite being purchased new and used responsibly. I have invested significant time and effort in trying to resolve these issues, including multiple calls, follow-ups, and technician visits. My Request: I am now formally requesting either a refund or a replacement unit, as provided for under the Consumer Protection Act (CPA). Under the CPA, when a product is defective and cannot be repaired properly after multiple attempts, the consumer is entitled to a refund, replacement, or repair — I have already exhausted the repair option. Please let me know what documents or steps are needed to proceed. I would appreciate your urgent assistance, as I am unable to rely on this appliance any longer. Thank you for your time and understanding. I look forward to a prompt and fair resolution. Kind regards,
Raeesah Haet
📞 ***
📧 ***
🏠 3 Rus Road, Jan Hofmeyer

PLEASE PROVIDE ME WITH THE JOB NUMBERS I DO NOT HAVE ANY

please provide me with all 4 job numbers

I SENT A MAIL AND NO RESPONSE TO DATE?

PLEASE ADVISE ON A WAY FORWARD?

TICKET ***

I was driving when they called, i responded to the e-mail, requested them to call me back but they didn't. .

I HAVE LOGGED THIS WITH CGSO AS WELL - Reference Id-GD65M3J7 - I WANT A REPLACEMENT OR REFUND PLEASE

Hi I received a call now and I answered immediately but they dropped the call

Good day this issue is still not resolved... since the last technician was sent my tumble dryer is not working at all. It does not gear up. It doesn't dry the clothes, its leaking water and still screeches. I'm not getting a response from your email address

Your VOC team is lying. I have sent so many emails from the day your last technician visited I have received no response until today because I came back to hello peter? I requested a refund or a replacement but it seems that hisense is only trying to make every excuse instead of taking responsibility for the faulty unit. Please send a technician tomorrow i will be at home

I requested a technician to come yesterday no one came ? Please advise when the technician will be here

I need the technician to come when im at home please im at-home today