Cellphone Repair not done!!!

<p>Hi. I would like to express my ingratitude for the way your services are dealt with. My brother purchased a cellphone from Sterns in October, the phone started giving him trouble in December and just this Monday they told him the phone only got sent in a week prior. Its the 25th Jan. I don't understand why the delay and would appreciate it very much for someone to contact me to explain . Also if this was a delay goodness knows how long the repair will take. Im awaiting a call thanks! </p>