Call Centre agents end calls!!

The first time I have to deal with HiSense, the service I received is beyond pathetic! I called today to enquire about my faulty tv. The first person (Bradley I think) answered and as soon as I started to talk, my call is ended wanting me to rate the service (that I didn't even get). This was 15:49. I called again and spoke to a lady (Rushana, I think) and this time she listened, put me on hold for no apparent reason and ended the call. Again I was asked to rate (lack of) service. Third call, just after 16:00 and the call centre is unavailable. That's when it struck me, these agents didn't want to deal with my issue because it was almost time to go home. HiSense, If I knew then what I know now, I would have rather opted to pay more for a different brand from people who at least know how to treat their customers.