C20 Cellphone Bad Buy

Good morning,

Over the years I have purchased several Hisense products, which I am very satisfied with. So when deciding on a cell phone just over a year ago, the C20 grabbed my attention.

The first year I expireienced no problems..... (Funny how the problems start once the warranty has expired)

1. The side cover sealing the charging port is poorly made... Broke off within the warranty period and was replaced free of charge when I took the phone in to repair my cracked screen, which was also done free of charge as part of the 1 year repair plan) 2. My biggest issue. So after about 15 months, my battery life reduced to no more than a couple of hours and was always hot... When in use as well as when charging. Since the phone was now out of warranty I had to pay for the replacement. I figured a few hundred bucks would however be still worth it. I was also told by the technician that there is NO guarantee on the new battery....? This bothered me, but since I was in need of my phone and the fact that the general condition was still perfect I accepted this answer. Needless to say, the problem hasn't been solved. I give a little bit more life from the new battery, but still need to charge the phone 3 to 4 times a day. I'm well aware of "battery maintenance" and am vigilant how to charge it, and with the correct charging devise. I also turn off unnecessary applications etc.... I am sceptical to even bother going back to the Woodmead service department. Not only does it cost me time and money to go there which in itself doesn't even justify my trip.

I would appreciate you comments on this issue.

Bernard Decombes ********** 915