Buying a Hisence Product makes NO Sence!

I purchased a Hisence bar fridge, model no RS-20DR4S, on the 31st of December 2013 from Makro Springfield Park and within a few months the plastic shelves starting cracking. In The beginning of December 2014 one of the freezer compartment hinges broke off. I reported this to Makro and was told to contact Hisence directly. I logged onto the Hisence website and logged a request to be contacted. I requested the supplier for replacement shelves and freezer compartment door.<br> <br> To date no response from Hisence. Makro just says the product is out of warranty so I must deal directly with Hisence. Hirch stores could also not help me.<br> <br>