Broken tv upon installation from ok shop

Am highly disapointed with Hisense tvs and Ok stores.

I write my story with a heavy bleeding heart. I bought hisense tv 58 inch at OK stores Port Alfred for R6999 yesterday at 15:20 hrs . I paid cash and it was a sacrifice for my family to have a tv as it has been boring without a tv for sometime.

I asked the guy Soso from Ok that i want insurance on it and he gave excuses not to give me.They tested the tv it was fine then they said go and take your car to bring it at our store front door which i did.When i came back they had packed and carried it 25 meters to the front door in my absence . They put it in tge car and drove 4 minutes away to my house n the tv was carefully handled but when my wife and i assembled it and put it on there were lines &funny cracks on the screen. Immediately we put it back and they said we won't take it back within 45min.

I suspect a foul play,I suspect that they changed and put me the wrong brocken tv by the time they asked me to go and bring the car closer Nowonder the Guy refused me insurance he knew how he wanted to play his cards or the OK people might have damaged the t.v when they were lifting it 25 meters frm back to the front door in my absense .

We requested for footage of how they packed and handled the t.v for 25 meters to the front door and unproffessionally they dont have any cameras And now they say we are going to pay all the costs of repairing and they said the cost of screen is the same as of buying a new one.they even blamed me that i might have touched with my fingers on the screen,they exchange the the t.v n put a brocken thing that's why they refused me insurance when i was buying cash&thats why they send me away to take my car getting opportunity of xchanging the t.v and putting a brocken thing .I really feel ****** considering this thing did not even spend 5 minutes in our house. Just to pay cash so that we end up with a broken thing. We are appealing to hisense for fair justice. If their assessment machine can assess that we did not make the tv fall or mishandle we will be happy. May justice be served on our part as clients. We wanted to buy samsung but we jumped on to hisense trusting its a local product and the warranty of 4 years. I remember day before one friend told us to go to Hifi Corp in bigger towns because they are fair but because we have always done our shopping in OK. We trusted it. Our trust and joy is broken. We require a fair assessment and fair judgement. With heavy heart I am Pastor Emanual Huni from Port Alfred Eastern Cape:cell:***