Broken Hisense Fridge

Please do not purchase from game online!

I bought a Hisense fridge in April online. From plugging this fridge on there were issues. It was not getting cold at first then after putting it on a higher setting only the freezer would get cold. I emailed game and was assisted by Natasha she said Hisense would come out to fix, I waited a few days and nothing at this point my groceries are starting to go off. I eventually call Hisense directly and they send someone out immediately.

The tech said there was no gas. He did his thing and a day later it started working. After a week it completely packed up and both the top and freezer stopped working. I emailed Natasha to no response and then called the call centre several times for help. No assistance. Another round of groceries off. Called Hisense after a week they sent the tech out again. He concluded the fridge needed to be replaced and he would log a call. After a few days following up with him he says he doesn't know how online works with replacement so he can't help any further. We have been calling the call centre for 2 weeks now and no one can tell us when or if we will be receiving a new fridge.

I have asked to speak to a manager but they are always in meetings. I am still without a working fridge today.

This is an essential item and no one at game cares. It is the worst service ever. Disgusting company and employees.