Broken Glass Door

I bought a Hisense glass fridge from Makro in September 2025, in January 2026 the glass on the outside cracked unprovoked, the whole to fridge door is covered with a cracked glass, I logged a return with Makro, sent them the pictures and videos of the fridge, they advised Hisense, and Hisense came back and told them that the glass door are not covered by the warranty, which is very disappointing and confusing as to why are they making fridge with glass doors is the glass is not covered, and the glass cracking was not my fault either, I am very upset with Hisense it only been 5 months with this fridge already I am having problems, I will also report this to the ombudsmen should I not get assistance from here.