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Rochelle L

1 reviews | Active since Oct 2016

10 Jan 2025, 11:31

Broken fridge

I bought a double door fridge at house & home in May 2024, in October 2024 the fridge light fused and it was repaired, on 1 of Jan 2025 the freezer light fused/ broke on the 2nd Jan 2025 the freezer stopped working everything defrost I called Hisense to report this issue and I’m not satisfied with this fridge since is only 8 months and the fridge is giving me major problems already what will happen after a year and so on I than requested the fridge to be removed and replaced with a new fridge I logged the call on sat 4/01/2025 they only send out an accessor on Wednesday the the 8th the accessor himself said the fridge is giving major issues and it’s not even a year but he will write in his report all the issues no one h came back to me for feedback since the fridge has been accessed today we called ourselves to find out what is going on take in mind we don’t have a fridge that’s working since 01/01/2025 the lady we spoke to today says they ordering parts and we must wait as I explained that I don’t want this fridge anymore she said she can’t help me with anything when the parts arrive they will come fix the fridge I than advised her I’m taking the fridge back to house and house and she said it’s not her problem the fridge will sit there

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Replies (3)
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Rochelle L's update16 Jan 2025, 10:36
Reviewer Update
today is the 16th of January still no feedback I'm still stuck without a fridge what is supposed to happen to my groceries do you people even care about us as customers i will never buy this brand again you guys are the worst with customer service SUCKS !!!!
I've giving you until Friday tomorrow 17/01 to respond I will be taking that
RL
Rochelle L's update16 Jan 2025, 10:38
Reviewer Update
What causes your fridge lights to stop working every now and then this is the third time i put in a job card for the lights of thw fridge
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Rochelle L's update20 Jan 2025, 10:15
Reviewer Update
The repair is incomplete as both sides lights has fused again this is the second time they will replace the lights