Brand New Hisense Fridge That Keeps on Breaking

I bought a brand new fridge from Hisense in November 2021 and since then it has broken 3 times. I was informed that I would get a new fridge to replace the current one, however, I have not received any updates back from Hisense and I have had to throw away so much food.

They do not respond to e-mails and their customer care line is always busy. I have not been able to buy groceries for nearly 2 weeks now. As a result, I will not be recommending their brand to my friends or family in the future. They have lost a customer.