Bradlow and Hisense

My name is Jacob Monare, I'm a Bradlows customer and I have bought a TV from their company and now the TV is ruined but they not helping me in anyway. I have reported the matter on 5 August 2022 and was helped by someone named Sipho from Bradlows Maponya mall who then responded on the 5 August 2022 and said I should give him a serial number, which he then told me that he lodged the complaint twice, then sent me a reference number on the 15 August 2022 saying they would look into my query Reference number being- MO-HISE_***.

Until today we are still waiting for someone to assist us in any kind of way. I cannot live like this, this matter is affecting me in a lot of ways including my health, I am old and not in need of this kind of strain in my life. I did not give them any trouble when i paid they're money but why must i suffer like this now.

Last week someone by the name of Marvelous from Hisense said he would come and fix the TV, He even asked for the location that i sent to him, I stayed indoors the whole day waiting for him he did not even come. we than received this text the next day "Hisense Repair *** is categorized as customer canceled. Please contact us should you have any queries".

How can I cancel my query when i didn't get help. Someone from Bradlows head office then called yesterday as early as 8 o'clock saying i must not leave the house i was indoors again the whole day nobody came even till today. Can i please get help in anyway from HelloPeter i am depending on you now since Badlows and Hisense are just making a promises they cannot keep, I am now approaching a month without watching TV

..................Please help as soon as you can...................................