Beware of Hisense and their after sales service on faulty appliances.

Have a Hisense TV and the picture has been deteriorating, and it is only 18 months old. I looked at the guarantee details and it is still under warrantee. I called the Hisense help line and they took down all my details and sent me a ticket number and said someone would contact me in about 3 days to arrange collection. I got a call 4 days later and they said they had to arrange a trip to collect and it could only be the following week which did not suit us as we were away that week. It is not as though Ballito is in the bush. They then cancelled the fault. When we returned from being away, I explained the experience rebooked in the TV in for a second time and got a new ticket number. The following day I got a call from a Richards Bay based company Smart Care Electronics (Edwin) who said they would collect my TV later that day. This did not happen and after I made a few unanswered phone calls he eventually phoned back and said the truck had issues and he would collect it on Saturday morning and if there was a problem he would contact me. No collection and no call happened and on the Monday I called the Hisense Customer Call Centre and told them of the situation and spoke to a Naomi who said she would find out what was happening and phone me back with the information. a day later and no feedback from Hisense. I called again the following day and spoke to a Zanele who just like Naomi apologized and said she would escalate it and call me back urgently with what was happening with the collection to fix the TV. Well that as well has not happened and we still have the TV set sitting awaiting collection to have it fixed and no feedback from Hisense. This experience is makes me rethink about ever buying another Hisense appliance and lets see if Hisense have the decency to respond to this complaint and expedite the fixing of the TV.