********* behavior and bad service

I would like to share my experience with Hisense and one of their repair technicians. Our nightmare started on the day we bought a TV from Makro which gave us endless issues until we reported it. Makro then escalated to Hisense to assess it and the following is what took place. P.S this letter was sent to Makro and Hisense and on 25 of March and I was promised that another call will be logged and then today I received an SMS saying that "client cancelled repairs. (No idea who that client is) 2. Technician Visit (13/03/25): A technician was sent to assess the situation. He took a photo of the TV before doing anything and then proceeded to remove it from the wall and packed it in a box that we had kept. He informed us that the TV was faulty and that it would need to be replaced. The technician assured us that the replacement process would take approximately two weeks. 3. Follow-Up Visit (14/03/25): The technician returned the following day, claiming that he had forgotten the motherboard for the repair. He then opened the back of the TV, removed a green chip or board, and packed the TV up again, leaving without further explanation. 4. Current Situation: Despite providing a detailed account of these events, the technician blatantly denied everything that occurred and according to him there was nothing wrong with the TV. He is making it seem as though we are fabricating the entire situation, and the sad part is that even the service provider is not showing empathy but insists on what that *****ed technician is saying. This is incredibly frustrating and disrespectful, especially considering that this is a new home, and we got most of the things from Makro. This is not the 1st Hisense TV we’ve purchased. Why would we make this up, it doesn’t make sense?