Bamboo keyboard versus good Customer service

The fridge Hisense/Makro sold us was advertised as Frost Free via their own call centre which it was not. We were misled, insulted and all attempts to speak to the CEO or high level management was refused. Furthermore you cannot condone telling a customer that it's in his best interest to take a refund and to source a different brand fridge!!! This after coming out to your house and fobbing off a fellow colleague as someone from the CEO's office and on top of that, advertising that any \high-end\" fridge from Hisense is automatically Frost Free!!! I'm not entirely sure what Hisense's motivation or intentions were behind offering us a bamboo keyboard and mouse as compensation and it has left me wondering just how seriously Hisense are taking this matter and myself? It sound s a bit to me like the old adage \"throw the dog a bone\" Its unfortunate and very disappointing that Hisense considers this course of action satisfactory. I'm insulted. Last email from Hisense: \"As discussed, and requested feedback in writing, please be advised that no further compensation will be possible.\" They replaced the fridge without any added compensation...so what they talking about?"