LM
Leolin M

1 reviews | Active since Aug 2020

26 Aug 2020, 11:28

BAD VERY BAD CUSTOMER SERVICE FROM MANAGEMENT !!!DONT CARE ATTITUDE........

WORST PRODUCT EVER!!!!!!

Bought a 55" last year September, , about 4 months ago the remote would switch on the Tv. I went through the process of actioning the warranty . A 3rd party technician came out to service the TV and ordered the parts . HIsense has not actioned anything since .

below was sent on the 23/04/2020

Good day.

I purchased a tv from game late last year and yesterday morning when I tried to switch the TV on it doesn't want to switch on. I would like to know what is needed To have the TV checked Because the TV is still under warranty

and then again 18/08/2020

To whom it may concern

Please can you refer to ref ***, complaints ref ***.

I spoke to Shana and Lushay who was helpful and assisted as best as they could.

Please can someone give me a call, I NEED TO VENT MY FRUSTRATION TO THE MANAGERS THAT ARE IGNORING MY ESCALATION .

***no is the handing this query apparently and Reuben is the complaints manger I have not received any feedback from them . Clearly we as customers are not prioritised , once we buy your products we need to fend for ourselves .

NOTE TO SELF!!!!!!! never ever buy another hisense product again ,

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