BV
Bev V
1 reviews | Active since Sept 2017
21 Jan 2025, 14:04
BAD SERVICE UNDER WARRANTY
Our Hisense Smart TV is under warranty. The backlight is not working, informed it is irreparable. We are waiting for the TV to be collected again - service is unacceptable. The TV should have gone directly from the substandard repair company back to Hensese. All that this inneficient process does is lengthen the time to resolve. I already lost out on a great special at Game which ended yesterday! It should not take 3+ weeks to resolve.
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Replies (7)BV
Bev V's updateReviewer Update
23 Jan 2025, 13:19The TV was eventually collected - I received a call yesterday from Hisense requesting the takealot order number (which incidentally is on the INVOICE you have on file, I gave it none the less.
I have logged yet another ticket ***
The Customer Care number ***3 is NOT IN USE, how convenient. How do I follow up?
The service is the absolute worst - when and how will I be reimbursed as this determines where I purchase the next TV?
I have logged yet another ticket ***
The Customer Care number ***3 is NOT IN USE, how convenient. How do I follow up?
The service is the absolute worst - when and how will I be reimbursed as this determines where I purchase the next TV?
BV
Bev V's update23 Jan 2025, 13:19
Reviewer Update
The TV was eventually collected - I received a call yesterday from Hisense requesting the takealot order number (which incidentally is on the INVOICE you have on file, I gave it none the less.
I have logged yet another ticket ***
The Customer Care number ***3 is NOT IN USE, how convenient. How do I follow up?
The service is the absolute worst - when and how will I be reimbursed as this determines where I purchase the next TV?
I have logged yet another ticket ***
The Customer Care number ***3 is NOT IN USE, how convenient. How do I follow up?
The service is the absolute worst - when and how will I be reimbursed as this determines where I purchase the next TV?
BV
Bev V's updateReviewer Update
27 Jan 2025, 12:26Just spoke to Pamela at the call centre. It is clear that the above is not true. Apparently, there is another reference number missing. I fail to understand how it can take 25 days (date the TV was originally collected). Shocking service.
BV
Bev V's update27 Jan 2025, 12:26
Reviewer Update
Just spoke to Pamela at the call centre. It is clear that the above is not true. Apparently, there is another reference number missing. I fail to understand how it can take 25 days (date the TV was originally collected). Shocking service.
BV
Bev V's updateReviewer Update
27 Jan 2025, 12:35I was informed the credit would be through last Thursday, then on Friday was informed it would be over the weekend
BV
Bev V's update27 Jan 2025, 12:35
Reviewer Update
I was informed the credit would be through last Thursday, then on Friday was informed it would be over the weekend
BV
Bev V's updateReviewer Update
29 Jan 2025, 10:36No progress still. Hisense have said since last week I would be credited - absolutely nothing has been done.
I have even gone as far as logging a return on Takealot (stating in the text the unit has already been collected and absolutely no response from either company.
A simple credit under warranty is now 28 days.
There is no excuse for such substandard service and inefficiency.
I have even gone as far as logging a return on Takealot (stating in the text the unit has already been collected and absolutely no response from either company.
A simple credit under warranty is now 28 days.
There is no excuse for such substandard service and inefficiency.
BV
Bev V's update29 Jan 2025, 10:36
Reviewer Update
No progress still. Hisense have said since last week I would be credited - absolutely nothing has been done.
I have even gone as far as logging a return on Takealot (stating in the text the unit has already been collected and absolutely no response from either company.
A simple credit under warranty is now 28 days.
There is no excuse for such substandard service and inefficiency.
I have even gone as far as logging a return on Takealot (stating in the text the unit has already been collected and absolutely no response from either company.
A simple credit under warranty is now 28 days.
There is no excuse for such substandard service and inefficiency.
BV
Bev V's updateReviewer Update
29 Jan 2025, 21:29Hisense are ridiculous! I have called and emailed yet again - no response.
I have done the same with Takealot since I purchased the product through them.
Unfortunately, the tedious process continues. The email below proves the point.
Today I purchased a replacement TV, so out of pocket though was not missing another sale despite the refund not yet cleared. Let me be frank. I want my credit card: ***56 1474 to be credited by the end of this week. else either HIsense or Takealot need to pay any interest.
My Hisense credit approval number is: ***. The TV warranty is until 2026 and credit is approved - still no refund!
____________________________________________________________________________________________________________ Hi Sibongiseni, I bought the TV in 2024. It has a 48-month warranty. Hisense has already agreed to me being refunded The email below from Hisense confirms this. What I fail to understand and find infuriating is that Hisense have been useless, now it appears takealot too in refunding my credit card! My Hisense credit approval number is: ***
My parents are in their 70’s and have been without a TV since December thanks all concerned. Today I went ahead and bought another one and now I am out of pocket thanks to Hisense and Takealot – not clear on who is worse now in terms of service, frankly. I am tired of the daily negativity as I do indeed follow up daily. Unacceptable! I will be posting this on Hello Peter! Sincerely,
Bev
I have done the same with Takealot since I purchased the product through them.
Unfortunately, the tedious process continues. The email below proves the point.
Today I purchased a replacement TV, so out of pocket though was not missing another sale despite the refund not yet cleared. Let me be frank. I want my credit card: ***56 1474 to be credited by the end of this week. else either HIsense or Takealot need to pay any interest.
My Hisense credit approval number is: ***. The TV warranty is until 2026 and credit is approved - still no refund!
____________________________________________________________________________________________________________ Hi Sibongiseni, I bought the TV in 2024. It has a 48-month warranty. Hisense has already agreed to me being refunded The email below from Hisense confirms this. What I fail to understand and find infuriating is that Hisense have been useless, now it appears takealot too in refunding my credit card! My Hisense credit approval number is: ***
My parents are in their 70’s and have been without a TV since December thanks all concerned. Today I went ahead and bought another one and now I am out of pocket thanks to Hisense and Takealot – not clear on who is worse now in terms of service, frankly. I am tired of the daily negativity as I do indeed follow up daily. Unacceptable! I will be posting this on Hello Peter! Sincerely,
Bev
BV
Bev V's update29 Jan 2025, 21:29
Reviewer Update
Hisense are ridiculous! I have called and emailed yet again - no response.
I have done the same with Takealot since I purchased the product through them.
Unfortunately, the tedious process continues. The email below proves the point.
Today I purchased a replacement TV, so out of pocket though was not missing another sale despite the refund not yet cleared. Let me be frank. I want my credit card: ***56 1474 to be credited by the end of this week. else either HIsense or Takealot need to pay any interest.
My Hisense credit approval number is: ***. The TV warranty is until 2026 and credit is approved - still no refund!
____________________________________________________________________________________________________________ Hi Sibongiseni, I bought the TV in 2024. It has a 48-month warranty. Hisense has already agreed to me being refunded The email below from Hisense confirms this. What I fail to understand and find infuriating is that Hisense have been useless, now it appears takealot too in refunding my credit card! My Hisense credit approval number is: ***
My parents are in their 70’s and have been without a TV since December thanks all concerned. Today I went ahead and bought another one and now I am out of pocket thanks to Hisense and Takealot – not clear on who is worse now in terms of service, frankly. I am tired of the daily negativity as I do indeed follow up daily. Unacceptable! I will be posting this on Hello Peter! Sincerely,
Bev
I have done the same with Takealot since I purchased the product through them.
Unfortunately, the tedious process continues. The email below proves the point.
Today I purchased a replacement TV, so out of pocket though was not missing another sale despite the refund not yet cleared. Let me be frank. I want my credit card: ***56 1474 to be credited by the end of this week. else either HIsense or Takealot need to pay any interest.
My Hisense credit approval number is: ***. The TV warranty is until 2026 and credit is approved - still no refund!
____________________________________________________________________________________________________________ Hi Sibongiseni, I bought the TV in 2024. It has a 48-month warranty. Hisense has already agreed to me being refunded The email below from Hisense confirms this. What I fail to understand and find infuriating is that Hisense have been useless, now it appears takealot too in refunding my credit card! My Hisense credit approval number is: ***
My parents are in their 70’s and have been without a TV since December thanks all concerned. Today I went ahead and bought another one and now I am out of pocket thanks to Hisense and Takealot – not clear on who is worse now in terms of service, frankly. I am tired of the daily negativity as I do indeed follow up daily. Unacceptable! I will be posting this on Hello Peter! Sincerely,
Bev
BV
Bev V's updateReviewer Update
12 Feb 2025, 10:43I have yet to be refunded still! The credit refund has not been completed.
Reference number: ***9
I am not interested in the process between Hisense and Takealot (and its suppliers). From a consumer perspective I should not still be waiting for my money (Hisense have the TV for weeks now - irreparable) and credit approval done, so why no refund?
Reference number: ***9
I am not interested in the process between Hisense and Takealot (and its suppliers). From a consumer perspective I should not still be waiting for my money (Hisense have the TV for weeks now - irreparable) and credit approval done, so why no refund?
BV
Bev V's update12 Feb 2025, 10:43
Reviewer Update
I have yet to be refunded still! The credit refund has not been completed.
Reference number: ***9
I am not interested in the process between Hisense and Takealot (and its suppliers). From a consumer perspective I should not still be waiting for my money (Hisense have the TV for weeks now - irreparable) and credit approval done, so why no refund?
Reference number: ***9
I am not interested in the process between Hisense and Takealot (and its suppliers). From a consumer perspective I should not still be waiting for my money (Hisense have the TV for weeks now - irreparable) and credit approval done, so why no refund?
BV
Bev V's updateReviewer Update
07 Mar 2025, 12:53 I have still not received my money back.
I have logged with CGSO - reference: ***
I have logged with CGSO - reference: ***
BV
Bev V's update07 Mar 2025, 12:53
Reviewer Update
I have still not received my money back.
I have logged with CGSO - reference: ***
I have logged with CGSO - reference: ***