Bad service received

I bought a Hisense infinity phone in Oct 2017. I forgot my password protection and i was unable to open the phone . I went to Hisense Woodmead and asked the consultant to assist me to flash my phone and i also explained that had a speaker problem too.

The consulted wrote down the problems that my mobile had and passed it to the technician , 15 minutes after he came back and said all was sorted . i quickly returned to work and realized that the speaker was not repaired or sorted. I have sent an sms to fixQuick and didn't receive any response . ("fixquick " is one of their services were the consulted can come to your workplace to assist you with whatever issue you have ). I have sent an email to Hisense on the 30th Nov 2017 and only received a responds from Rhona Jackson on the 02 Dec 2017 two days after and she was forwarding it to her team (Juhainan Harper and ***nor Loff) email content"Customer request a quickfix repair - please assist ?" I received a call from Juhainan and he requested that i complete paperwork and also advised that the technician wont be able to fix the speaker at my work place however Hisense will send someone to came and collect my phone either Mon, Tues or Wednesday . That Monday i got a call from a lady asking me if i had been assisted and i told her what Juhainan had said and she said i should expect a representative .

Wednesday : I called the customer support number 0 ********** and it was just ringing for the longest time without an answer , till today i have not heard anything from Hisense