Bad service on warranty repairs

Good day

My tv was reported faulty on 30 December 2021 by haasdas electronics to you. I have reported the faulure on 26 December 2021 to the dealership. Thus the tv has not been repaired for almost a month now.

Your call centre agents keep saying you will call back, but does not do so, neither your technical support.

Your contact center agent said on Saturday 15 January 2022 that I must call the store as a credit note will be send to the stoor. Since then nothing happened.

It is the second time this tv has failed with the same fault within 3 months.

I have baught a tv to watch programmes and have some entertainment at home and not to be without any means to watch tv programmes yet being treated by Hisense that they do not care.

I would like you to send this mail to your COO for his attention. I am also forwarding this mail to hallo peter and the consumer board