JVdB
Johan Van den Berg

1 reviews | Active since Jan 2011

15 Jan 2016, 16:17

Bad service on repairs of LED TV

I bought a 65'' led uhd tv from Makro. After 3 days the screen went dead. I contacted HI SENSE and was told to return the tv to Makro for exchange. This was a serious exercise but eventually got it done. The replacement unit lasted for 2 months and the same thing happened now. reporting this fault by email JJ requested i must produce the payment receipt in order for them to attend to the matter. After several mails and calls a repair order was given to Microlight appliances services to carry out repairs. The so called technician came to inspect the tv and <br> without opening the unit made his findings it is the main board. He had no spares with him and i was told he must collect this spares from HI SENSE and would be back on Friday to repair this tv. I called the repair centre on Friday morning and was assured they will be repairing the tv at around 14h00. This did not happen. I contacted Hi Sense and spoke to JJ and he assured me he will get back to me shortly needless to say it did not happen<br> The gaurantee offered by Hi Sense seems like false promises, DO NOT BUY HI SENSE PRODUCTS if you want to save yourself a lot of headaches. Legal action will be the next step for resolvement

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Replies (1)
Hisense
Hisense's reply26 Jan 2016, 09:36
Official
Hello corvette,

Thank you for making contact with us.

One of our customer care consultants will be in touch shortly to resolve the matter.



Thanks you

The Hisense Customer Care Team