BAD SERVICE!!!NO DELIVERY FOR 2 WEEKS AND COUNTING

We ordered a new remote more than two weeks ago - despite numerous follow up calls and e-mails from our side no response was recevied. EVENTUALLY someone picked up the phone and explained that we still have to wait as the remote they sent was damaged and we have to wait for the investigation to be finalised before we can receive a new remote. We already paid for it three weeks ago and was only suppose to wait 5 working days.