BAD SERVICE FOR REPAIRS

I would just like to express the disappointment, *********** and level of professionalism that the service department at HISENSE SA, GAUTENG has shown in dealing with my query, I have logged a warranty query that a fridge that I purchased at Dion Wired was faulty, firstly they came out after a very long time to come and repair the fridge, I think they said the thermometer was replaced then, a few months down the line the fridge started making funny noises and melting, almost similar to the first problem reported, after several attempts and a very long time waiting for them to respond to my call, they eventually came out to "assess" the issue, technician said it was a compressor and said he will come back the next day to replace it, he didnt, made follow up calls and attempts again, he came back to replace the compressor after a week, a day after it was replaced, the fridge started making even more disturbing noise, you could hear it from the bedroom and it was heating up on the side and melting again, I reported again this issue and they said it was a compressor again but no one came out to check this time, its been over 2 weeks since my last report about this issue, up to date no one has contacted me, all i got was an email saying a compressor was ordered and received, a technician will come out again, the technician that came out keeps avoiding me and says i must call the office, the office number does not go through and my emails are being ignored. During all this commotion, calls are being logged and resolved for same issue without any resolution, I must have at least 5 different call numbers. it is with a very heart i have to write such a review, for such a reputable organization, who dont seem to know a simple customer satisfaction/interaction, with staff that dont, either know how to do their job or are very ******** of their customers and dont actually know how to support their own products, HISENSE IS A DISAPPOINTMENT AND THEIR STAFF! I actually want my refund for that nonsense of a fridge, should this be ignored like they've been ignoring me, I will take it up with consumer ombudsman next, and next if I dont get the satisfaction. i will try and get HISENSE CEO 's contacts in the meantime and make sure he sees this.