IL
Isaac L
1 reviews | Active since Aug 2013
05 Jun 2024, 08:53
Bad Service Experience
Called Hisense customer care *** on the 3rd June 2024 13:04 to follow up on the repair note with reference number ***. The call center lady said my query will resolved the next day after she placed me on hold and spoke with the credit department, now today 05 June 2024, when I do a follow with the same call center I am informed that nothing was loaded to the credit department. Spoke to Senior Administrator Keyde and lodged a complaint on this unprofessional conduct. I want approval done ASAP.
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Hisense's replyOfficial
05 Jun 2024, 10:25Hi Issac,
Thank you for bringing the issues with your HISENSE product to our attention. We apologize for the inconvenience caused and understand your frustration. Your complaint is under investigation, and we're working to resolve it swiftly. Your patience is appreciated, and we'll keep you updated on the progress.
Complaint reference: ***
Best regards,
TPN
HISENSE Customer Service Team
Thank you for bringing the issues with your HISENSE product to our attention. We apologize for the inconvenience caused and understand your frustration. Your complaint is under investigation, and we're working to resolve it swiftly. Your patience is appreciated, and we'll keep you updated on the progress.
Complaint reference: ***
Best regards,
TPN
HISENSE Customer Service Team
Hisense's reply05 Jun 2024, 10:25
Official
Hi Issac,
Thank you for bringing the issues with your HISENSE product to our attention. We apologize for the inconvenience caused and understand your frustration. Your complaint is under investigation, and we're working to resolve it swiftly. Your patience is appreciated, and we'll keep you updated on the progress.
Complaint reference: ***
Best regards,
TPN
HISENSE Customer Service Team
Thank you for bringing the issues with your HISENSE product to our attention. We apologize for the inconvenience caused and understand your frustration. Your complaint is under investigation, and we're working to resolve it swiftly. Your patience is appreciated, and we'll keep you updated on the progress.
Complaint reference: ***
Best regards,
TPN
HISENSE Customer Service Team